Q: How much will I have to pay if you reship my order?
If you paid for delivery insurance (you can choose it in the Cart or Checkout Page) and/or Tracking information does not match the Shipping Address we will reship the product without any additional charge.
Q: Why does Reg Mail Tracking ID show no information?
The U.S. customers who choose Reg.Mail shipping method are not able to obtain tracking and delivery information for inbound registered items on tracking services from such countries as India and Hong Kong due to the rules of the United States Postal Service. Please, contact your local Post Office or visit https://www.usps.com/ for more information on the current issue. If you are not a U.S. customer or your package is coming from a different country, please, note that the information will be available when your package reaches the destination country.