A:
To define what country your package is coming from - check last two letters of your Tracking Number. They refer to the ID of the country, where your package has been dispatched.
IN - India
SG - Singapore
HK - Hong Kong
DE - Germany
GB - Great Britain
If you can't find the country ID in the list above or your tracking ID has another format - please, use the tracking services that are available for your country to check where your package has been sent from.
Q: What should I do if the package is damaged or missing?
A:
In any of those cases feel free to contact our Customer Support team via Contact Us form or by phone and inform us about the problem. We will either reship the order or issue a refund.
