Q: Do you have any discounts?
We provide our customers with special seasonal discount offers (10% and 15% off the regular price). Contact our Customer Support Service for more details.
Q: Will I pay an extra fee if I need a reshipment of my order?
We will reship your order without any additional fee in the following cases:
- You paid for delivery insurance (you can choose it in the Cart or Checkout page).
- The request to cancel the order was sent BEFORE the shipment.
- The chosen product is not available at the moment.
- The chosen shipping method is temporarily unavailable.
- Wrong or damaged products were delivered, e.g. broken pills (a photo of the parcel and the product should be provided).
- The product is not effective (a photo of the parcel and the product should be provided).
- The parcel was not received by the client within a specified delivery time.
- The sender shipped the order to the wrong delivery address.
- The delivery partially failed. ONLY reshipment of the missing order items will be provided (photo of the parcel and the product should be provided).
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