Q: Will I pay an extra fee if I need a reshipment of my order?
We will reship your order without any additional fee in the following cases:
You paid for delivery insurance (you can choose it in the Cart or Checkout page).
The request to cancel the order was sent BEFORE the shipment.
The chosen product is not available at the moment.
The chosen shipping method is temporarily unavailable.
Wrong or damaged products were delivered, e.g. broken pills (a photo of the parcel and the product should be provided).
The product is not effective (a photo of the parcel and the product should be provided).
The parcel was not received by the client within a specified delivery time.
The sender shipped the order to the wrong delivery address.
The delivery partially failed. ONLY reshipment of the missing order items will be provided (photo of the parcel and the product should be provided).
Q: Is it safe for my privacy to order from your pharmacy?
Privacy and safety of our customers are our greatest concern. Our online order system uses the latest security encryption technology, ensuring your credit card information stays safe. All the information we require from our customers is necessary to provide the requested services. The information you give us while placing the order is used only to process the transaction and ship the order.