Q: Why does International Registered Mail Tracking ID show no information?
A:
U.S. customers who choose the Registered Mail shipping method are not able to obtain tracking and delivery information for inbound registered items on tracking services from such countries as India and Hong Kong due to the rules of the United States Postal Service. Please, contact your local post office or visit https://www.usps.com/ for more information on the current issue. If you are not a U.S. customer or your package is coming from a different country, please note that the information will be available when your package reaches the destination country.
Q: Will I pay an extra fee if I need a reshipment of my order?
A:
We will reship your order without any additional fee in the following cases:
You paid for delivery insurance (you can choose it in the Cart or Checkout page).
The request to cancel the order was sent BEFORE the shipment.
The chosen product is not available at the moment.
The chosen shipping method is temporarily unavailable.
Wrong or damaged products were delivered, e.g. broken pills (a photo of the parcel and the product should be provided).
The product is not effective (a photo of the parcel and the product should be provided).
The parcel was not received by the client within a specified delivery time.
The sender shipped the order to the wrong delivery address.
The delivery partially failed. ONLY reshipment of the missing order items will be provided (photo of the parcel and the product should be provided).
