Q: What should I do if the package is damaged or missing?
A:
In either of those cases, feel free to contact our Customer Support Service via the Contact Us form or by phone and inform us about the problem. We will either reship the order or issue a refund. Photo of the parcel and the product should be provided.
Q: How can I order a refill?
A:
The procedure of ordering a refill is exactly the same as a regular purchase. IMPORTANT! Save and use your previous Order ID (provided in the confirmation/invoice email) to simplify the process of filling out the Checkout Page. When ordering a refill, you get a 5% discount. Please contact our Customer Support Service for help.
