Q: What should I do if the package is damaged or missing?
In either of those cases, feel free to contact our Customer Support Service via the Contact Us form or by phone and inform us about the problem. We will either reship the order or issue a refund. Photo of the parcel and the product should be provided.
Q: When will I receive my order and how much does the shipping cost?
Our Online Pharmacy offers 2 types of delivery:
Shipping Method/Order sum
EMS (Express Mail Service) 7-12 business days (in some cases up to 25 business days)
International Registered Mail 14-21 business days (in some cases up to 35 business days)
Shipping rates are actual and don't depend on size of your order. IMPORTANT! Delivery time is accurate for most cases but cannot be guaranteed due to the probability of unforeseen events (e.g., natural disasters, weather conditions, holidays, geopolitical situations in the country of dispatch, transit countries, and destination country) and other events which may disrupt mailing process.
Please be informed that your order could not be shipped or delivered on weekends or public holidays.